IT Services & Support
As one of the most trusted IT support groups in Los Angeles, we are proud to offer you and your business the following comprehensive list of IT services:
Unlimited Helpdesk Service With Managed Services:
Our comprehensive Helpdesk Solution is designed for small to mid-sized businesses that rely on their IT networks and demand a high IT system up-time performance. Our committed and talented staff members work in teams to ensure knowledge sharing and delivery of depth of experience to each and every solution. The Helpdesk is always there to ensure that our clients receive on-time, efficient and effective support not only whenever they need it, but also on a continuous preventative basis. We provide:
- Around the clock / 24 by 7 workstation and server monitoring
- Managed Services delivery
- Proactive maintenance
- Guaranteed response time (SLA)
- Remote troubleshooting
- On-Site troubleshooting
- Operating System patching and updates
- Anti-Virus / Malware monitoring
- Backup monitoring on daily basis
- Multi-Tier expert solutions and consultations
- Multi-City and Multi-State service
- Third party vendor management
- ISP management
Read more on our Managed Services solutions.
Managed Host-Based Security:
Managed Host-Based Intrusion Prevention System (MHIPS) levels the playing field in the battle against cybercrime. By combining the best-in-breed technology with 24 x 7 monitoring, we provide a new level of defence against computer viruses, spyware, Trojan horses, and other malware. This service includes:
- Advanced security protection for workstations and servers
- Demonstrably better technology than that of our closest competitors
- Security monitored 24 x 7 by dedicated information security professionals
- Alerts IT staff to information security events and vulnerabilities
- Reduces costs and increases productivity
Read more on our Network & Computer Security Services.
Disaster | Data Recovery:
Time is money and if your IT system goes down you are losing a lot of both, which is why we offer a dedicated disaster recovery service as part of our Los Angeles-based IT support structure. This service includes:
- Data recovery
- Virus and malware removal
- Backup planning and design services
- Off-site document storage and retrieval
Click here to find out more about our data recovery services.
Network Infrastructure Management:
Infrastructure management is the management of essential operation components, such as policies, processes, equipment, data, human resources and external contacts for overall effectiveness. This service includes:
- IT Infrastructure Design, Workflow Analysis and Installation
- Network Installation
- IT and Web Infrastructure Integration
Find out more about our network infrastructure management.
Our Total Care™ approach allows us to prevent most of the costly breakdowns before they occur to ensure there is no down time. This service includes:
- Software maintenance
- Employee training symposiums
Click here to read more about our software support & training.
The Tech Info Group takes compliance very seriously, no matter what business field our clients are in. We can ensure that your company adheres to the following accountability acts:
- HIPAA (Health Insurance Portability and Accountability Act) IT Compliance Analysis and Implementation
- HITECH (Health Information Technology for Economic and Clinical Health Act)
- Financial/Sarbanes-Oxley IT Compliance Analysis and Implementation
- The Payment Card Industry Data Security Standard (PCI DSS)
Read more on our IT Compliance services that we have on offer.
Project Management Services:
We provide our clients with project management services that integrate all pertinent internal and external components, thereby allowing for the most efficient operating environment. This service includes:
- Aligned incentives
- Vendor management
- IT product purchasing
Click here if you are interested in our IT project management consulting services.
Email Protection Services:
Managing the email of a large company can become quite time-consuming for a single individual. The Tech Info Group offers you and your company the following services:
- Email protection
- Email troubleshooting
- Email server installation and maintenance
Want to find out more? Click here for our email protection services.
We are able to optimize your system and give proven advice on the following Google products that will allow your business to operate in a more competitive manner within the market place. Some of these include:
- Google AdWords
- Google AdSense
- Google Ad Manager
- Google Docs (Documents)
- Google Mail (Gmail)
We offer training with respect to many products. Click here to see a full range of our Google Services training options.
Web & Graphic Design:
Our dedicated web development and -design division provides the following value-added services:
- Web site development
- Web application development
- eCommerce integration and management
Read more on the web & graphic design options that we have available at the Tech Info Group.
Our comprehensive interactive marketing division offers our clients the following services:
- Pay per click (PPC)management
- Search Engine Optimization (SEO)
- Social Media marketing
Find out more regarding our SEO & PPC Marketing and other interactive marketing services.
Call a TTIG representative today and find out what we can offer your particular business in terms of IT services and IT support in Los Angeles.