Methodology

Our business organization is based on the best master school case studies that create structures for success. Our management team set up operational teams are the Helpdesk to guarantee that each client works with a talented group of IT specialists that together share knowledge and experience with each client’s infrastructure. Yet, not team is overwhelmed because of the finite scope of each team’s workload. Each team has a supervisor and several levels of skill’s specific experts. This allows the teams to have a centralized work-flow and a decentralized idea creation. Thus the benefits the client derives can not be replicated in other work environments.

Benefit	Source
Shared Client Specific Knowledge	Shared Knowledge Via Team
Consistent Solutions	Team-Managed Policies
Timely Solutions	Supervisor Managed Workflow
Idea Creation	Team Shares Expertise / Knowledge
We are Always Working for the Client	Process-Flow is Never Dependent on One Person
Immediate Response Times	IT Engineers are Always Available to Assist with Targeted Knowledge - Team
Excellent Customer Service	No Middlemen, Our Clients Talk Directly to Their IT Team

 

How Is Thought Before Action Acheived?

There is a reason that only 1 out of 5 IT projects is deemed to be successful by the client. According to US budget, 66% of IT projects were considered "at-risk" in 2009, a staggering figure. According to Roger Sessions, a noted author and expert on complexity, the culprit is increased complexity, increased functionality, and deeper interactions between systems. We now working in a business environment where even small business networks are complex enough to demand planning, foresight, forethought, and a project management attitude toward almost any solution.
 

This is the attitude and a process by which we organize our work-flow and our Helpdesk. We approach every solution as a process to be planned, monitored, executed according to a schematic, and supervised by a manager. Our process concludes with a quality assurance assessment of every task on the Helpdesk. This approach is a very robust solution to the complexity problems that now exist. Other IT providers use a project planning and execution process only for large projects. We, at TTIG, have incorporated it in our daily function.

The results speak for themselves. Our client attrition rate is extremely low is mostly due to changes in client’s business. We have doubled in size every year for the past 3 years. The benefits of planning and managing every task can not be understated for clients that have a serious and large opportunity cost to IT network inefficiency and downtime.