IT Support Services Best Practice
While setting up this type of comprehensive database or documentation for an organization can take some time up front, it is simple to maintain once put in place. Additionally, this type of documentation can save technicians an enormous amount of time looking for hardware, software licenses and understanding the makeup of networks. Further, creating and following best practice guidelines can reduce redundancy in support and maintenance and streamline these processes. Keeping records of support and completed maintenance ensures that they are done in a timely manner and that tasks are not repeated by different technicians.
Best practice guidelines should also ensure that information related to IT support and maintenance is documented, labeled or tracked. This means that everything from hardware inventory, to software license subscriptions and renewals to security settings and changes will need to be recorded. Additionally, it is important that hardware is kept in order as well. This means that network printers should have physical labels, cords should be labeled or color coded and that server racks are arranged and labeled neatly.
It is also important that automated services are verified and checked on a regular basis. While many server and security scans are automated, it is necessary to ensure that they are still running and that issues are automatically being addressed. Further, it is critical that data backup and recovery systems are regularly checked to verify that backups are occurring on schedule and successfully. If a hard drive fails and no one has checked on the backups because it was an automated system, the data is often unrecoverable.
By employing best practice guidelines, IT support services can ensure that their support is streamlined and that systems are properly maintained. Additionally, it can save time, money and simplify tasks for technicians.