It takes great organization, well thought-out tracking systems, complete IT policies and a lot of operational experience to deliver a consistent immediate response to client troubleshooting requests. We specialize in supporting clients who rely on their IT infrastructure for mission critical operations and have consistently produced this high level of performance for clients throughout Southern California and the Santa Monica area. We offer complete IT Consulting and system support with no cost surprises. Flat Rate Guaranteed!
TTIG Spotlight: Engineering
The answer to providing near 100% uptime is Proactive IT Engineering. TTIG engineers use sophisticated management platforms that incorporate monitoring and script delivery systems that provide a constant flow of information regarding the state of Clients’ networks. That information coupled with the flow of support tickets from end-user staff allows TTIG IT Helpdesk team to take proactive measures in increasing the stability of your networks. The systems use intelligence programmed by our engineering team in order to not only safe-heal the environment, but also to alert our response teams of behaviour that may cause end-user implications. We employ cutting edge tools that allow us multiple points of access into your network – giving the engineers ability on a moment’s notice to begin working on resolution to the issue.
Our Systems Allow Us:
- Provide remote access to your team’s respective computers; free of charge
- Proactively install security patches based on established guidelines and schedules
- Provide managed virus/malware protection and reporting
- Provide automation processes to optimize your computers and servers
- Remotely deploy new software without end-user interaction
- Provide scheduled reports of network health and activity to your team