We specialize in local delivery of IT Support services, including proactively managed services with the emphasis of reducing down-time. Our comprehensive IT services are designed to ensure maximum stability of client systems. Our San Diego based teams of IT Consulting professionals, backed by our Helpdesk Engineers deliver well planned and executed continuous computer network support to local and regional organizations.
TTIG Spotlight: Best IT Practices
A Managed IT Services Company that has compliance guidelines for your company and sticks to them? The Tech Info Group engineers work tirelessly to ensure that our client’s entire network is in compliance with the company and best practices guidelines. We continuously verify that client backups are working and we ensure their performance by performing regular test-restores. Our team monitors the status of workstations, servers, and managed network devices security updates and patching. This allows us to ensure that the computer network systems follow best practices standards for virus and malware protection. Finally, our support platform employs real-time alerting to both notify the client of critical conditions such as impending disk failures and keep the client in the loop as our engineers resolve the situation.
The Tech Info Group delivers Best Practices IT solutions to our Clients by monitoring and pro-actively enforcing solutions to all IT systems under management.
TTIG Systems Management Includes:
- IT Infrastructure Management Staff Monitoring Network Telemetry and Alerts
- Regular backup monitoring and testing
- Network weakness identification and mitigation planning
- Ticket trend reviews to identify network-wide issues and offer solutions
- Real time alerting to keep client up to date on the status of the IT Network
- Proactive maintenance reports to create transparency into the IT Operations
- Virtual CIO services to assist in IT systems decision-making and planning
TTIG Managed Services platform integrates with the IT Infrastructure Management desk and the Helpdesk services that provide a complete IT Department solution to our Clients 24 hours per day / 7 days a week.